Refund Policy

Last updated: March 25, 2025

At VTX Global Solutions, we strive to ensure customer satisfaction with all of our digital products. Please read this Refund Policy carefully before making a purchase.

1. Digital Product Delivery

All our products are delivered digitally. Upon successful payment, you will receive:

• Instant access via email or account dashboard
• Download links or access credentials
• License keys (where applicable)

Digital products are typically accessible within minutes of purchase. Please allow up to 24 hours for delivery in rare cases of system delays.

2. Refund Eligibility

While all sales are generally final due to the digital nature of our products, we may consider refund requests in the following situations:

• Non-delivery: You did not receive the product within 24 hours of purchase and our support team is unable to resolve the issue
• Product defect: The product has a significant defect or does not function as described, and we are unable to fix the issue
• Duplicate purchase: You were accidentally charged twice for the same product
• Unauthorized transaction: The purchase was made without your authorization

3. Refund Request Process

To request a refund, please follow these steps:

• Step 1: Contact us at support@vtxglobalsolutions.com within 7 days of your purchase
• Step 2: Include your order number, the email address used for purchase, and a detailed explanation of the reason for your refund request
• Step 3: Our support team will review your request and respond within 3-5 business days
• Step 4: If approved, refunds will be processed to the original payment method within 5-10 business days

4. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

• Change of mind after purchase and accessing the digital product
• Failure to read the product description before purchasing
• Incompatibility with your device or software (please check requirements before purchasing)
• Requests made more than 7 days after the purchase date
• Products that have been fully downloaded, accessed, or consumed

5. Subscription Cancellations

For subscription-based products (SaaS applications, recurring services):

• You may cancel your subscription at any time through your account dashboard or by contacting support
• Cancellation will take effect at the end of your current billing period
• No refunds will be provided for partial billing periods
• You will continue to have access until the end of your current paid period

6. Chargebacks

We encourage customers to contact us directly before filing a chargeback with their bank or credit card company. We are committed to resolving any issues promptly. Filing a chargeback without first contacting us may result in the suspension of your account and access to purchased products.

7. Refund Processing

Approved refunds will be processed as follows:

• Refunds are issued to the original payment method used at the time of purchase
• Processing time: 5-10 business days (depending on your bank or card issuer)
• Refund amounts will be in the original currency of purchase
• Upon refund, your access to the purchased digital product will be revoked

8. Exchanges

We do not offer exchanges for digital products. If you would like a different product, you may request a refund (subject to eligibility) and make a new purchase.

9. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us:

• Email: support@vtxglobalsolutions.com
• Website: vtxglobalsolutions.com
• Response Time: Within 24-48 business hours